waiters

Certified Restaurant Server

Overview

The American Hotel and Lodging Association Certified Restaurant Server program teaches the knowledge and skills you need to excel as a server in the industry. Our Restaurant Server training is forged on the industry tables, with real-life practical work environments that range from casual dining to 5-star dining experiences.
Our Restaurant Server training will cover the art of table service, effective techniques, and dealing with difficult customers. The American Hotel and Lodging Association has been a primary source of these certifications.

The certification requires a certain level of knowledge and experience. Practical knowledge and theoretical knowledge both are important phases of learning in the restaurant industry. This program offers a perfect combination of both practical and theoretical methods.

Training Topics

Orientation - Expectations are communicated.
Reality Check: Is this the career or job for me – presented by guest speakers from BTA
Server Functions & Responsibilities
Successful service result from confidence, which can only be developed through knowledge. We will provide you with ample material to develop the necessary knowledge and confidence in relation to service techniques.

Attributes of a Waiter

The quality of service staff in any establishment reflects the quality of the establishment itself. No matter how good the food and ambience are, poorly trained, untidy or rude staffs can annoy customers. On the other hand, if the staff are well-trained and efficient, they can, to a certain extent, make up for other shortcomings in the services provided.

Good Conduct

You should be well-mannered and respectful to guests, and to senior members of the staff.

Good Memory/Concentration and skill

A good memory helps to improve performance. It also helps the service personnel to attend small but important details such as remembering a guest's name or his likes and dislikes regarding food and beverage.

Five Star Customer Service and Soft Skills

Communication Skills for Hospitality Excellence and Teamwork for Hospitality Success and Global Hospitality Service Success
(Include Cultural Communication and Cultural Sensitivity) Presented by Jan Fraser
In order to be properly efficient, service people must be constantly aware of their customers' needs. Anticipate what they will want. Learn to read expressions and body language.

Principles of Cleaning and Sanitation

Food safety is one of today's major concerns. One important factor in food safety is cleaning and sanitation of the equipment used in the food, beverage and hospitality industry.

Food Service

When a customer forms an opinion of any food establishment, service and food presentation stand-alone. No matter how beautiful the surroundings or how delicious the food; poor service will certainly ruin the entire dining experience.

Core Principles for Hospitality Excellence

Beverage Service

Cross-Cultural Awareness and Skills of Hospitality

With increasing numbers of international travellers arriving annually in Bermuda, the cross-cultural awareness and skills of hospitality and tourism staff is becoming an increasingly important component of guest service and satisfaction. Front-line service staff need to be able to anticipate and `read' guests' verbal and non-verbal communication styles.

The certification is supported by the START (Skills, Tasks, and Results Training) programs.